FAQ

We updated our site on March 28th, 2024. Unfortunately we were not able to transfer our customers’ account information. 

While our customers cannot access to their order history prior March 28th 2024, our customer support team will be able to assist. You can contact them here.

No—you do not need an account in order to shop with us. However, registering for an account is easy and provides you with the following benefits:

• Quick and easy checkout

• Personalized profile including payment options and address book

• Order History

• Email updates: be the first to hear about product launches and exclusive events.

You can create an account here.

To start a return, please visit our return page here.

You have up to 30 days from the date of delivery to return items purchased at Firerosesport.com.

All tems marked as Final Sale cannot be returned or exchanged.

E-Gift cards are final sale and not returnable.

Please allow 5-10 days for returns to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned, unwanted items.

For full details on returns visit our Return Policy.

In the event that you received a damaged or incorrect item, please contact our customer team here for assistance. 

You can contact our support team by filling out this form.

Emails are typically responded to within 24-48 hours, except during periods of high demand. Please include your name, phone number and order number to avoid delays in response.

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify an order that you have already placed. 

Your order tracking number will be sent to the email address used to place your order once your order has been shipped. If you haven't received an email, you can contact us here.

Please contact our customer service for balance inquiries.